Contact us
For help with Clarity, a question about a payment, or a request about your data, email us. We aim to reply within two working days.
Email: theclaritysupport@gmail.com
If your question is about a payment, include the email address you paid with. Please never send us your card details.
Cancel a plan
Cancelling stops the next charge. You keep access until the end of the period you have paid for.
Bought on the web
- Sign in at app.clarityadmissions.co.uk.
- Go to You, then Manage subscription.
- Stripe’s secure page opens. Choose Cancel subscription.
You can also use the link in Stripe’s email receipt.
Paid for by a parent
The parent cancels from the link in Stripe’s email receipt. Or email us and we’ll cancel it for you. The plan keeps working until the end of the period already paid for.
Bought in the App Store
- On your iPhone, open Settings.
- Tap your name, then Subscriptions.
- Choose Clarity, then Cancel Subscription, at least 24 hours before it renews.
Deleting the app does not cancel an App Store subscription.
Delete your account
- Open Clarity on your iPhone or at app.clarityadmissions.co.uk, signed in.
- Go to You, then Delete account, and confirm.
Deletion is immediate and cannot be undone. It signs you out everywhere and ends a plan held on the account straight away, including one a parent paid for. On the web it also erases the practice in that browser. An App Store subscription is not cancelled by deleting your account: cancel it in Settings, then your name, then Subscriptions.
A parent or guardian who wants a student’s account deleted can contact us, and we will help once we have confirmed the request is genuine.
Your practice on this device
Your history, feedback and recordings live on your own phone or in your own browser. To clear them without deleting your account, go to You, then Erase everything on this phone (or Erase everything in this browser on the web). See our Privacy Policy for what is kept and for how long, and our Terms for plans and cancelling.